How We Protect Your Information
Your privacy matters to us as much as your health. This Privacy Policy explains what personal details we collect when you use plutohospital.in, why we collect them, how we keep them safe, and the choices you have. By using this website or submitting a form, you agree to the practices described here.
Website forms are not for emergencies. If you or someone with you needs urgent medical help, call 98985 90101 – our emergency department is open 24×7.
1. Who we are
This website is operated by Pluto Super Speciality Hospital and Trauma Centre, a unit of Nextcare Hospital Pvt. Ltd., B-20, Ground Floor, DNC Buildcon Complex, Motipura, Himatnagar Bypass Road, Himatnagar, Gujarat 383001 (“Pluto Hospital”, “we”, “us” or “our”). We decide how and why your personal data is processed through this website.
2. Information we collect
Details you give us. When you book an appointment or send an enquiry, we collect the details you enter, such as:
- Name, mobile number and email address
- Preferred date and time, speciality and doctor
- Anything you choose to write in the message box
Please share only what is needed to arrange your visit. Do not send medical reports, test results or other sensitive health records through the website; our team will collect them from you securely at the hospital.
Details collected automatically. When you visit the website, we and our service providers may collect technical information such as your IP address, browser and device type, the pages you view, the time spent on them and how you reached our site. This is collected through cookies and similar technologies.
3. How we use your information
- To respond to your enquiry and schedule, confirm or change your appointment
- To contact you by phone call, SMS, WhatsApp or email about your request
- To help with cashless insurance or TPA queries when you ask us to
- To keep the website secure, fix problems and improve how it works
- To understand which pages and services are useful to patients
- To meet our legal and regulatory obligations
We do not sell, rent or trade your personal information to anyone.
4. Your consent
We process the details you submit on the basis of your consent, which you give by ticking the consent box on our forms. You can withdraw your consent at any time by writing to us at connect@plutohospital.in. Withdrawing consent does not affect processing that has already taken place, but we may not be able to arrange your appointment without your contact details.
5. Cookies
Cookies are small text files stored on your device when you visit a website. We use:
- Essential cookies – needed for the website and its forms to work properly.
- Analytics cookies – such as Google Analytics, to understand how visitors use the site so we can improve it.
- Advertising cookies – such as Google Ads, to measure whether our online adverts lead to appointment requests.
You can block or delete cookies in your browser settings. If you block essential cookies, some parts of the website may not work as expected.
6. Who we share your information with
- Our hospital team – reception, appointment desk, doctors and staff who need it to arrange and provide your care.
- Service providers – such as website hosting, email and analytics providers, who work for us under confidentiality obligations and only for the purposes we set.
- Insurers and TPAs – only when you ask us to process a cashless or insurance request.
- Authorities – when required by law, court order or a government authority, or to protect the safety of patients and staff.
7. How we protect your information
We use reasonable technical and organisational safeguards, such as secure (HTTPS) connections and restricted staff access, to protect your personal data against loss, misuse and unauthorised access. However, no method of sending data over the internet is completely secure, so we cannot guarantee absolute security.
8. How long we keep your information
We keep the details you submit only for as long as needed to handle your request and for any period required by law. Enquiries that do not lead to a visit are deleted or anonymised once they are no longer needed. Medical records created during treatment at the hospital are kept as required by applicable medical record-keeping rules.
9. Your rights
Under the Digital Personal Data Protection Act, 2023 and other applicable Indian laws, you have the right to:
- Ask what personal data we hold about you and how it is used
- Ask us to correct, complete or update your data
- Ask us to erase your data when it is no longer needed
- Withdraw your consent at any time
- Raise a grievance with us, and if unresolved, with the Data Protection Board of India
- Nominate another person to exercise these rights in case of death or incapacity
To use any of these rights, contact us using the details below. We may need to verify your identity before acting on your request.
10. Children
Appointments for patients under 18 years should be booked by a parent or legal guardian. We do not knowingly collect personal data directly from children without the consent of a parent or guardian.
11. Third-party links
Our website contains links to other services, such as Google Maps, Facebook and Instagram. These services have their own privacy policies, and we are not responsible for how they handle your information.
12. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the “Last updated” date shown at the top.
13. Contact & grievances
For any question, request or complaint about your personal data, please contact our Grievance Officer:
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Phone98986 50101
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Address Grievance Officer, Pluto Super Speciality Hospital and Trauma Centre, B-20, Ground Floor, DNC Buildcon Complex, Motipura, Himatnagar Bypass Road, Himatnagar, Gujarat 383001
We aim to respond to all requests within 30 days.